FAQs


How do I care for my jewellery?

Wipe down with a microfibre cloth & hot water every 2-3 weeks. Ensure perfume / aerosol isn't sprayed DIRECTLY on your pieces, as discolouration may occur. 


What are the lengths of your necklaces?

Usually, long necklaces are 22 inches and short necklaces are 16 inches. Please do contact us with a code number/name (e.g. N369 or Long Necklace, with.....) to confirm. 

 

What exhibition are you next at?

We travel to over forty exclusive exhibitions, across the UK. To find out where we are next, drop us a message on our contact page where we’d be happy to provide a list and complimentary tickets if requested.

 

How are items sent?

All items come brand new, packaged in bio-degradable plastic covering and with bubble-wrap, to ensure safety. All jewellery is presented in an organza gift bag which is complimentary. We either ship with Royal Mail or EvRi - which is fully trackable. 

 

I saw something at an exhibition, but can’t find it on your website, what do I do?

If you have seen a piece you like at one of our exhibitions, but can’t find it online, please call Jane (who is always at our exhibitions serving you!) on the direct order line : 07767 666356, where she'll be happy to help you. 

 

Any other questions, please do not hesitate to contact us at:

e: sales@topazglowdirect.co.uk / support@topazglowdirect.co.uk / jayden@topazglowdirect.com

t: +44 (0) 113 269 3874